Privacy Policy

Effective Date: 1 January 2025

Kgolaentle Holdings ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and share your information when you use our website www.kgolaentle.com and our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address when you enquire about or use our services.
• Transaction Information: Details of orders, bookings, and payments made through our platforms including Opulent Homeware and Kgolaentle Rentals.
• Communication Data: Messages, enquiries, and correspondence sent to us via email, phone, or our website contact forms.
• Technical Data: IP address, browser type, device information, and browsing behaviour collected automatically when you visit our website.
• Delivery Information: Address details required for our Courier Franchise deliveries in the Rustenburg region.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services, including rental bookings, homeware orders, courier deliveries, and fashion purchases.
• To communicate with you regarding your orders, bookings, and enquiries.
• To process payments and manage transactions.
• To improve our website, products, and services.
• To send marketing communications where you have given consent.
• To comply with legal and regulatory obligations under South African law.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand visitor behaviour and improve our site.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

4. Sharing with Third Parties

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

• Service Providers: Payment processors, delivery partners, and hosting providers who assist us in operating our business.
• Legal Obligations: When required to comply with applicable law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third parties are required to handle your information in accordance with POPIA and our data protection standards.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to the processing of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa.

7. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymise it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or have concerns about how we handle your personal information, please contact us:

• Email: info@kgolaentle.com
• Phone: +27 (0) 87 093 7316
• Address: Blairgowrie Section, Chaneng, NW 0310, South Africa